British Gas? don't touch their services with a bargepole!

We have the same problem (grease marks on washing) with our Service machine, we have cover on it by British Gas, a service engineer called on 16th april 07 (they do not carry a toolbox, they knock on the door carrying a pathetic laptop) he said parts would have to be ordered. From then until now (16th may 07) every three or four days we get a phone call saying the parts are on order. We have tried and tried to speak to someone in authority but it falls on deaf ears every time. It seems every call we take or make is to a call centre, England? India? who knows? We now have been without a washing machine for a total of five weeks. Thankyou British Gas your service is disgusting!

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